Your privacy is important to us and we want you to know what information we collect through the Mobil NZ app, how we collect it, what we use it for and whom we may share your personal information with.
Special note: This Mobil NZ app should not be used by anyone who is under the age of 16. If you are under 16 years old please do not use this Mobil NZ app and do not send us your personal information (for example your name, age, address or email address).
Mobil Oil New Zealand Limited
Attn: Card Loyalty Payment Manager
Address: Building B, 8 Nugent Street, Grafton, Auckland 1023, New Zealand
The Mobil NZ app will require you to submit personal information, that is, information that could identify you as an individual.
When you register on the Mobil NZ app, Mobil will collect and store your login data, such as your name and email address.
Whenever you use the Mobil NZ app to make payment at a Mobil station in New Zealand, we collect information in relation to the payment transaction, such as time and place of your visit, number of visits, total purchase amount per transaction, products purchased, payment method you use, including payment methods embedded in the Mobil NZ app. We may also collect information regarding your preferences in relation to the fuel purchase transaction, including your preferred payment method, fuel grade preference or receipt preference.
The Mobil NZ app can collect information about your geo-location only when the Mobil NZ app is installed and if you have given permission for location services. You are able to turn off location services in your phone or app settings, but this will mean that you lose the payment functionality of the Mobil NZ app as we cannot locate you to a specific Mobil branded service station.
If you personalise the Mobil NZ app, participate in a promotion, or submit feedback or other information to us, you may also provide us with additional personal information.
We may collect, store and use your personal information to tell you about products and services which we think may be of interest to you, to deliver other relevant information to you such as support messages, marketing messages, details of the Mobil Smiles Driver Rewards Programme, details of your Mobil Smiles points earned, and to provide vouchers or coupons to you.
For example, we may use information collected about you:
When someone accesses the Mobil website via the Mobil NZ app, our web servers automatically gather information that allows the Mobil website to communicate with the Mobil NZ app and/or the visitor’s device during the visit.
We also track information such as the number of visits to the Mobil website, which parts of the Mobil website visitors select, IP address (the Internet address assigned to your device from your Internet Service Provider), domain type, browser type (e.g., Firefox, Chrome or Internet Explorer), date and time of day. We use such information only for statistical purposes that help us design and administer the Mobil website.
We may store some information ("cookies" or other files) on your device or computer when you look at or use the Mobil NZ app or Mobil website. This information facilitates customising your use of the Mobil NZ app and Mobil website and helps to avoid the need for you to re-enter your details every time you visit it. You can erase or block this information from your device if you want to. The 'help' screen in your browser or computer user manual should tell you how to do this.
We can use third-party advertising technology to provide ads on the Mobil NZ app. This technology will not provide any information to third party advertisers that can be used to personally identify you, so it will not include your name, address, or other personal information. When you access an ad, a "cookie" file may be stored on your mobile device. This information is used to help manage our on-line advertising. To learn more about the third-party ad-serving technology, cookies, and how to "opt-out" you can also visit www.allaboutcookies.org (note: you will be taken to a third-party website).
Mobil does not sell or distribute the personal information it collects via the Mobil NZ app to third parties for the purpose of allowing those third parties to market their products and services to you. In order to process the payment transactions, Mobil provides transactional data on a transaction-per-transaction basis to the site operator where the transaction took place. Transactional data includes, but is not limited to, amount of spend, product(s) purchased, frequency of visits, whether the transaction is eligible to collect Mobil Smiles Driver Rewards Programme, time of visit. Whilst we do not provide name, address or other contact details to the site operators, the site operator may be able to derive certain additional information from such transactional data, for instance in combination with CCTV installed by the site operator at the site. In addition, Mobil may provide aggregated transaction data to any of the operators of Mobil branded service stations however again without reference to names, email addresses or Mobil Smiles Driver Rewards Programme number.
We have agreements in place with those third parties providing the Mobil NZ app service obliging them to protect the security and confidentiality of the personal information consistent with applicable policies and laws.
We want to ensure the information collected about you is secure. Therefore, we take reasonable measures to ensure that the information collected about you is secure. We take reasonable measures including administrative, technical and physical procedures to protect your information from loss, theft, misuse, unauthorised access, disclosure, alteration, and destruction.
Your full payment cards and full Mobil Smiles Driver Rewards Programme card details are not stored on your mobile device.
The level of security can only be effective if you follow certain security practices yourself including using unique and strong passwords, never sharing your account or login details with anyone and by using the available mobile device security features. If you believe that any of your account login details have been exposed, you can change your password at any time through the Mobil NZ app.
If you no longer wish to use the Mobil NZ app, you can uninstall the Mobil NZ app. You can request the removal or modification of your personal information by sending an e-mail to the Data Privacy Office (see address in Section 2). We will delete or render anonymous any personal information that is no longer needed.
When living in a country with comprehensive data privacy laws, certain rights in relation to the information collected may apply, including:
Mobil and its affiliated companies may retain personal information you provide for the duration of the services and for as long as is necessary to provide support related reporting and trend analysis. Individual transaction data will be securely stored according to Mobil’s data retention guidelines for transactional data.